Client Terms & Conditions
These Client Terms & Conditions ("Terms") govern the use of Linisin Athens by Clients who request cleaning and home-help services through the platform. By submitting a booking, the Client confirms that they have read, understood, and accepted these Terms.
1. Platform Role
Linisin Athens is a booking, referral, and coordination platform based in Athens, Greece. Linisin Athens helps Clients request cleaning and home-help services from verified independent Verified Cleaners. Linisin Athens is not itself a cleaning company, and does not perform cleaning services. Linisin Athens is not the employer of any Verified Cleaner unless a separate written employment agreement has been signed. Verified Cleaners are independent service providers responsible for their own work, conduct, punctuality, legal status, service quality, tax and social insurance obligations, and professional behavior.
2. Booking Requests
A booking submitted through the platform is a request for coordination. A booking becomes confirmed only when Linisin Athens assigns an available Verified Cleaner and communicates confirmation to the Client. Linisin Athens may decline, reschedule, or reassign a booking where availability, safety, verification, or operational conditions require it.
3. Services Offered
Verified Cleaners may offer residential cleaning, deep cleaning, move-in/move-out cleaning, post-renovation cleaning, and similar home-help tasks. The exact scope of each service is agreed between the Client and the Verified Cleaner. Linisin Athens does not warrant that any specific Verified Cleaner will be available at any specific time.
4. Payment
The Client pays Linisin Athens a Linisin Platform Coordination Fee (also referred to as the Booking Protection & Coordination Fee) for the coordination and platform support connected to each booking. In the current phase, the Linisin Platform Coordination Fee is €3 per selected cleaning hour. The Verified Cleaner service fee is agreed with, and paid directly to, the Verified Cleaner after the service, unless Linisin Athens communicates otherwise in writing.
5. Transaction Records and Payment Confirmations
Linisin Athens issues a Client Payment Confirmation for the Linisin Platform Coordination Fee. This confirmation records the transaction between the Client and Linisin Athens for coordination and platform support only. It is not an official tax invoice or fiscal receipt unless expressly issued through the appropriate accounting system. Payments made directly to a Verified Cleaner are not receipts issued by Linisin Athens.
6. Cleaning Materials and Equipment
Unless expressly agreed otherwise, cleaning materials, products, tools, mop, bucket, vacuum, gloves, cloths, trash bags, and any specialized products are not included and must be provided by the Client at the service location. The Verified Cleaner is not obliged to purchase materials on the Client's behalf.
7. Client Responsibilities
The Client agrees to provide safe, lawful, and reasonable working conditions, accurate address and access information, honest scope of work, and respectful treatment of the Verified Cleaner. The Client agrees not to request tasks that are unsafe, unlawful, discriminatory, or outside the reasonable scope of home cleaning and home-help.
8. Client Verification
Linisin Athens may request identification, phone verification, address confirmation, or additional information for safety, anti-fraud, and coordination purposes. Linisin Athens may refuse or cancel bookings where verification cannot reasonably be completed.
9. Verified Cleaner Verification
Linisin Athens carries out reasonable verification of Verified Cleaners, including identity documents and right-to-work in Greece, before enabling them on the platform. Verification is a review process and is not a guarantee of any specific behavior, outcome, honesty, or performance of any Verified Cleaner.
10. Missing Items, Personal Property, and Valuables
The Client is responsible for securing valuables, cash, jewelry, watches, documents, passports, keys, electronics, medication, private items, fragile items, and any high-risk property before the service. Linisin Athens strongly recommends removing or locking away such items. Linisin Athens does not act as an insurer of the Client's property and is not automatically responsible for missing items, suspected theft, or loss occurring at the service location.
11. Damages, Breakage, and Cleaning Results
Any claim of damage or breakage must be reported to Linisin Support within 24 hours of the service, together with photos and a written description. Linisin Athens will review the report and may facilitate communication between the Client and the Verified Cleaner in good faith. Claims are ultimately between the Client and the independent Verified Cleaner. Linisin Athens does not automatically compensate for damage, breakage, or the outcome of a cleaning service.
12. No Perfect Result Guarantee
Cleaning services are performed by human independent providers under real-world conditions. Linisin Athens does not guarantee a perfect, spotless, or specific result. Cleaning outcomes depend on the condition of the property, materials provided, time booked, and reasonable effort of the Verified Cleaner.
13. Reviews and Ratings
Clients may submit reviews and ratings after the service. Reviews must be truthful, respectful, and based on the actual experience. Linisin Athens may moderate, decline, edit for clarity, or remove reviews that are offensive, defamatory, misleading, or contrary to law.
14. Cancellations, 15-Minute Grace Period, and Refunds
After submitting a booking, the Client has a 15-minute grace period during which the booking may be cancelled free of charge. After that period, Linisin Athens begins active coordination and the Linisin Platform Coordination Fee may become non-refundable, except where a refund is required by mandatory law or expressly approved by Linisin Athens. The Verified Cleaner service fee, if not yet paid, is not owed for services that were not performed.
15. Direct Verified Cleaner Fee, Time Tracking, and Overtime
The Verified Cleaner service fee is agreed directly with the Verified Cleaner based on the booked hours and any suggested rate communicated by Linisin Athens. Time-in and time-out may be recorded through the platform. Any additional time (overtime) is agreed directly between the Client and the Verified Cleaner at the time it is offered. Overtime is paid directly to the Verified Cleaner. Linisin Athens records overtime for coordination and safety purposes only and is not responsible for its payment.
16. Non-Circumvention and Direct Booking Protection
The Client agrees not to bypass Linisin Athens after being introduced to a Verified Cleaner through the platform, including by booking that Verified Cleaner directly, through another platform, or through a third party for a period of twelve (12) months from the last coordinated booking, unless the Client pays a reasonable coordination fee to Linisin Athens or Linisin Athens gives prior written consent.
17. Serious Incidents, Legal Claims, and Authorities
Serious incidents such as suspected theft, injury, violence, harassment, criminal behavior, or significant property damage should be reported to the appropriate Greek authorities (police, medical services) in addition to notifying Linisin Support. Linisin Athens will cooperate with lawful requests from authorities and courts.
18. Limitation of Liability
To the maximum extent permitted by applicable Greek law, Linisin Athens does not pay damages, reimburse losses, or accept financial responsibility for claims involving Verified Cleaners, Clients, third parties, missing items, property damage, or serious incidents unless required by mandatory law or a final binding legal decision. If Linisin Athens is found legally responsible despite these Terms, Linisin Athens's maximum liability is limited to the Linisin Platform Coordination Fee paid for the specific booking connected to the claim, except where such limitation is not allowed by mandatory law. Nothing in these Terms excludes or limits liability where liability cannot legally be excluded or limited under Greek law, including in cases of gross negligence, willful misconduct, or personal injury caused by fault.
19. Privacy
Personal data is processed in accordance with the Linisin Athens Privacy, Verification & Safety Policy and applicable Greek and EU data protection law, including the GDPR.
20. Changes to Terms
Linisin Athens may update these Terms from time to time. The version accepted at the time of booking applies to that booking. A version identifier is recorded with each acceptance.
21. Governing Law and Jurisdiction
These Terms are governed by the laws of the Hellenic Republic (Greece). The courts of Athens, Greece shall have jurisdiction over any dispute arising out of or in connection with these Terms, without prejudice to any mandatory consumer protection rights.
22. Early Access and Limited Availability
Linisin Athens is currently operating in an Early Access / Pilot Phase with limited Verified Cleaner availability in Athens. During this phase, bookings are manually reviewed and confirmed subject to Verified Cleaner availability, service area, and operational capacity. Availability is not guaranteed at any specific time. Linisin Athens may temporarily pause new bookings, restrict service areas, or accept only selected bookings while quality and safety operations are established.
23. High Demand and Waiting List
When all Verified Cleaners are occupied or availability is limited, Linisin Athens may offer waiting list placement, a request for the next available time, or a request for another day. Waiting list placement is not a confirmation of service. The Linisin Coordination Team will contact the Client as soon as availability opens.
24. Verified Cleaner Unavailability
A Verified Cleaner may cancel, decline, or become unavailable for a specific booking for reasons including distance, safety, schedule conflict, transportation issues, health or personal reasons, an administrative safety decision, verification concerns, or unrealistic service expectations. In such cases Linisin Athens may offer an alternative Verified Cleaner, a rescheduled time, waiting list placement, a future booking credit, or an admin-approved manual refund, depending on the situation and applicable law. Linisin Athens does not guarantee that any specific Verified Cleaner will be available for any specific booking.
25. Transportation Support Fee
For bookings where distance, timing, traffic, public transport availability, or arrival reliability require additional travel support, Linisin Athens may request an optional Transportation Support Fee before confirmation. Transportation Support Fees are not automatic and are decided by the Linisin Coordination Team on a case-by-case basis. Public transport, taxi, or custom transportation support options may be offered. Transportation support may improve arrival reliability but does not guarantee arrival time; travel conditions and unforeseen circumstances remain outside Linisin Athens's control.
26. Client Expectations and Custom Quotes
Some bookings — including high cleanliness expectations, deep cleaning needs, special materials, unusual property conditions, or requests outside the reasonable scope of standard cleaning — may require additional time, special preparation, or a custom quote. The Linisin Coordination Team will review such requests before confirmation. Where a request cannot reasonably be fulfilled as a standard booking, Linisin Athens may propose a custom quote, an alternative Verified Cleaner, or decline the booking.
27. Maintenance Mode and Service Pause
Linisin Athens may enter maintenance mode or an emergency safety pause during which new bookings, the booking form, or Verified Cleaner applications may be temporarily disabled. During such periods, existing Clients may still contact Linisin Support. Linisin Athens will resume normal operations as soon as reasonably possible.
28. Data Export, Archive, and Lawful Deletion
Clients may request access to, correction of, export of, or deletion of their personal data. Linisin Athens will comply with such requests to the extent required by applicable Greek and EU data protection law, subject to legal, accounting, tax, dispute-resolution, safety, anti-fraud, and record-retention obligations. Certain records — including transactional and accounting records — must be retained for the periods required by Greek law and cannot be deleted on request while those retention periods apply.
29. Service Availability and Launch Status
Linisin Athens may operate in Pre-Launch, Early Access, High Demand, or Maintenance mode. Linisin Athens does not guarantee immediate availability of Verified Cleaners. Linisin Athens may pause bookings, limit bookings, disable booking requests, open a waiting list, or temporarily close client booking access for operational, safety, availability, maintenance, or quality-control reasons. A booking request is not confirmed until Linisin Athens manually reviews and confirms it. If Verified Cleaners are unavailable, fully booked, or unsuitable for a specific booking, Linisin Athens may offer a waiting list, alternative time, alternative Verified Cleaner, credit, cancellation, or admin-approved refund where applicable.
30. Definition of Verified Cleaner
"Verified Cleaner" is a client-facing description. For contractual purposes, every Verified Cleaner acts as an Independent Cleaning Service Provider. The term Verified Cleaner does not grant employment status, ownership, equity, partnership, shareholder rights, agency authority, joint-venture rights, or any ownership interest in Linisin. Linisin does not describe Verified Cleaners as employees, staff members, company partners, shareholders, agents, or representatives of Linisin.
31. Lawful Direct Payment and Records
Linisin does not process the Verified Cleaner's direct service payment in the MVP version. The Client and Verified Cleaner are responsible for using the lawful payment, tax, social-security, or insurance method applicable to their situation, including εργόσημο where applicable. Linisin keeps accurate booking records — including actual selected hours, actual time in, actual time out, reported overtime, direct payment arrangement, and booking status — and does not hide, reduce, falsify, or remove booked hours for tax or legal purposes. Cash payments are not tax-free, private, invisible, or exempt; the Client and Verified Cleaner remain responsible for any declaration required by law.
32. Verified Cleaner Independence
Verified Cleaners may accept or reject booking opportunities. Linisin does not guarantee fixed hours, minimum income, continuous work, or employee benefits. Verified Cleaners may serve their own existing clients outside Linisin, but must not bypass Linisin for clients introduced through the platform. Linisin may set platform safety, verification, communication, and conduct standards without creating ownership or employment rights.
33. Liability and Responsibility
Linisin acts solely as a booking, referral, verification-status, and coordination platform. Verified Cleaners provide cleaning services independently and remain responsible for their own conduct, work performance, legal status, tax and insurance obligations, and actions inside the Client's premises. To the maximum extent permitted by Greek law, Linisin does not automatically accept responsibility for missing items, alleged theft, property damage, accidental breakage, personal injury, illness, medical incidents, cleaning results, delays, disputes, or losses arising from services performed by a Verified Cleaner. Linisin does not provide insurance, compensation, reimbursement, or a damage guarantee unless expressly confirmed in writing. Clients are responsible for securing valuables, medicines, documents, cash, jewelry, fragile items, dangerous materials, confidential property, and sentimental items before service begins. Verified Cleaners must immediately report accidents, damage, injuries, unsafe conditions, missing-item allegations, medical incidents, or serious disputes. Serious theft, violence, medical emergencies, threats, or criminal matters must be reported to the appropriate authorities or emergency services. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under mandatory Greek law.
34. Medical and Safety Incidents
Linisin is not a medical provider and does not supervise the health of Clients or Verified Cleaners. In a medical emergency, the affected person or anyone present should contact emergency services immediately. Verified Cleaners must not attend bookings when they reasonably believe they are medically unfit, contagious, or unable to perform the service safely. Clients must disclose relevant hazards in the property, including dangerous chemicals, unsafe structures, aggressive animals, contagious conditions, or other material safety risks.